ANALISIS TINGKAT KEPUASAN PELANGGAN JASA INTERNET

Drs. Joko Samboro

Abstract


This research analisys to find out the degree of customers’ satisfaction and to give informations to the management to direct customers’ need in order to achieve customers’ satisfactioan. To collect the data,the purposive sampling is applied in this research 90 guestionaires are distributed togo respondents and then they are analyzed by using the window of satisfaction on the cartecius diagram
The result of the research indicates that mostof the cuatomers are not satisfied, the degree of their satisfactions is less than 100%. Further, some service items available in the firm are stiil low. The researcher hopes the result of this research is able to give the information to the firm’s leader in finding out the effective strategy in geeting more customers.


Keywords


Saintek; Ekonomi; costomers; satisfaction

Full Text:

PDF PostScript


DOI: https://doi.org/10.18860/iq.v3i1.241



Editorial Office:
Management Department,
Faculty of Economics,
State Islamic University of Maulana Malik Ibrahim
Gajayana Str. No. 50 Phone. (0341) 558881,
E-mail: iqtishoduna@uin-malang.ac.id

E-ISSN 2614-3437
P-ISSN 1829-524X

Lisensi Creative Commons
IQTISHODUNA under CC BY SA 4.0 Internasional.

Indexed by: 

Hasil gambar untuk gambar onesearchResearchBib

Member of: