TOTAL QUALITY MANAJEMEN DAN DAYA SAING PERUSAHAAN SEBAGAI ANTESENDEN KEPUASAN PELANGGAN MENGHADAPI PERDAGANGAN BEBAS

Respati Respati

Abstract


Manufacturers in Indonesia face new challenge related to prevailing free trade of CAFTA 2010 especially for imported products from Cina. This phenomenon provides a gab for further researchs to have a qualtitative research study on operational management which related to the implementation of Total Quality Management, competitive ability and customer satisfaction. This journal presents the phenomenon of prevailing free trade of CAFTA and some concepts, as well as measurement for TQM variables, Competitive ability of the company and customer satisfaction. Objective of this journal is expected to be able to assist the next researchers who want to conduct a research study on operational management, especially that concern to TQM, competitive ability of the company and customer satisfaction.

Keywords


Saintek; Ekonomi; CAFTA; TQM; keunggulan kompetitif; kepuasan pelanggan

Full Text:

PDF PostScript


DOI: http://dx.doi.org/10.18860/iq.v0i0.306



Editorial Office:
Management Department,
Faculty of Economics,
State Islamic University of Maulana Malik Ibrahim
Gajayana Str. No. 50 Phone. (0341) 558881,
E-mail: iqtishoduna@uin-malang.ac.id

E-ISSN 2614-3437
P-ISSN 1829-524X

Lisensi Creative Commons
IQTISHODUNA under CC BY SA 4.0 Internasional.

Indexed by: 

Hasil gambar untuk gambar onesearchResearchBib

Member of: