PENGARUH EMOTIONAL DAN SPIRITUAL QUOTIENT TERHADAP PRESTASI KERJA PEGAWAI BANK SYARIAH MANDIRI CABANG MALANG DIMEDIASI ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Nur Izzah Maulidina, Vivin Maharani Ekowati

Abstract


Abstract: This research aims to know the influence of emotional quotient to job performance; the influence
spiritual quotient to job performance; to know organizational citizenship behavior mediated emotional quotient
and spiritual quotient to job performance. This research was explanatory research. The population in this
study are 155 employees of PT Bank Syariah Mandiri Malang and the number of samples are 61 employees.
Research results revealed that emotional quotient has no effect directly to job performance; spiritual quotient
has no effect directly to job performance; OCB is not able to mediate emotional quotient to job performance
and OCB was able to mediate the spiritual quotient to job performance.

Keywords


emotional quotient; spiritual quotient; organizational citizenship behavior; performance;

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DOI: http://dx.doi.org/10.18860/iq.v13i2.4512



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