THE USER SATISFACTION LEVEL WITH THE CONVENIENCE OF FACILITIES IN MOSQUES IN KUCHING, SARAWAK: A PERSPECTIVE FROM FACILITY MANAGEMENT

Juwita Zaidi, Adibah Yusuf, Faridah Sahari, Khairul Aidil Azlin Abdul Rahman, Shaikh Azahar Shaik Hussain, Nangkula Utaberta

Abstract


Facility management is a way to ensure that an organization's buildings are well-maintained and aligned with the organization's goals. The purpose of this study is to determine the level of visitor satisfaction with mosque facilities. The Sarawak State Mosque, Kuching City Mosque, and Kuching City Indian Mosque were selected as the study locations. A questionnaire survey was used to achieve the research objective, with mosque visitors as the target respondents to answer the questionnaire. The survey data was analyzed using descriptive analysis methods. The study findings indicate that the overall level of visitor satisfaction at the mosques is good. Visitors find that the facilities provided at each mosque are in good condition and meet their needs.


Keywords


Facility management; visitors’ satisfaction level; mosques; mosque facilities; survey; Kuching

Full Text:

PDF

References


N. M. Isa, S. N. Kamaruzzaman, O. Mohamed, A. Jaapar, and A. Z. Asbollah, "Facilities Management Practices in Malaysia: A Literature Review," MATEC Web of Conferences, vol. 66, p. 00054, 2016, doi: https://doi.org/10.1051/matecconf/20166600054

I. P. Asiabaka, "The need for effective facility management in schools in Nigeria," New York Science Journal, vol. 1, no.2, pp. 10–21, 2008

I. M. Shohet and S. Lavy, "Development of an integrated healthcare facilities management model," Facilities, vol. 22, no. 5/6, pp. 129–140, Apr. 2004, doi: https://doi.org/10.1108/02632770410540342

D. I. Ikediashi, S. O. Ogunlana, and I. A. Odesola, "Service quality and user satisfaction of outsourced facilities management (FM) services in Nigeria's public hospitals," Built Environment Project and Asset Management, vol. 5, no. 4, pp. 363–379, Sep. 2015, doi: https://doi.org/10.1108/bepam-03-2014-0024.

N. E. Myeda and M. Pitt, "Facilities management in Malaysia: Understanding the development and practice," Facilities, vol. 32, no. 9/10, pp. 490–508, Jul. 2014, doi: https://doi.org/10.1108/f-02-2012-0012.

M. Moore and E. Finch, "Facilities management in South East Asia," Facilities, vol. 22, no. 9/10, pp. 259–270, Jul. 2004, doi: https://doi.org/10.1108/02632770410555986.

A. W. Azhar, "Financial Management of Mosques in Kota Setar District: Issues and Challenges," Universiti Utara Malaysia, 2008.

M. Najafi and M. Shariff, "Public attachment to religious places: A study of place attachment to mosques in Malaysia," International journal of humanities and social sciences, vol. 8, no. 1, pp. 284–295, Jan. 2014

M. Sapri, Z. A. Muin and I. Sipan, "Key Drivers of an Effective Facilities Management Practice for Malaysia State Mosque," MATEC Web of Conferences, vol. 66, no. 82, 2016. doi: DOI: 10.1051/matecconf/20166600082.

A. Jaafar, N. F. Habidin, M. Y. M. Hussin, Z. Zakaria and A. A. Hamid, "A Proposed Model for Strategic Management (SM) and Mosque Performance (MP) in Mosque Management," International Journal of Management, Information Technology and Engineering (BEST: IJMITE), vol.1, no.3, pp. 29-36, Dec. 2013

M. Sapri, Z. A. Muin, I. Sipan, A. Adjei-Twum, , F. Mohd, , R. M. Yusof and M. Omar, "Potential of Facilities Management in Uplifting Mosque Management Functions," in International Conference on Masjid, Zakat and Waqaf (i-MAF), pp. 1-13, Dec. 2014

R. Grimshaw, and G. Keeffe, Facilities management: the potential for research. 30 Barrett, P. (Ed.), Facilities Management: Research Directions, RICS Books, 1993.

W. Patanapiradej, "The scope of facility management. Nakhara," Journal of Environmental Design and Planning, vol. 1, pp. 75–90, 2006.

M. Noor and M. Pitt, "Defining facilities management (FM) in the malaysian perspective," ERES 17th Annual Conference, pp. 23–26, 2010

B. Atkin and B. Björk, "Understanding the context for best practice facilities management from the client's perspective," Facilities, vol. 25, no. 13/14, pp. 479–492, Oct. 2007, doi: https://doi.org/10.1108/02632770710822580

K. Alexander, "A Strategy for Facilities Management," Facilities, vol. 12, no. 11, pp. 6–10, Nov. 1994, doi: https://doi.org/10.1108/02632779410070200.

N. M. Hayin, "Masjid As-Salam taraf 5 bintang," Harian Metro, July. 28, 2017. https://www.hmetro.com.my/nuansa/2017/07/248416/masjid-salam-taraf-5-bintang (accessed April 14, 2021)

H. Hasliza, "Prasarana Mesra OKU Di masjid masih kurang," Bharian, Nov. 06, 2015. https://www.bharian.com.my/taxonomy/term/61/2015/11/94981/prasarana-mesra-oku-di-masjid-masih-kurang (accessed April. 14, 2021)

Malaysia Town and Country Planning Guidelines and Standards, Piawaian Perancangan: Garis Panduan Perancangan Tempat Ibadat Islam. Jabatan Perancangan Bandar dan Desa Semenanjung Malaysia. 2002.

I. Balkhiz, "Facilities in Mosque: an Overview of the Society's Need", National Academic Symposium of Social Science NASSC, 2019

The Official Portal of the Sarawak Government," sarawak.gov.my. https://sarawak.gov.my/web/home/article_view/240/175 (accessed April 14, 2021)

R. Kardata, M. Mahrita, and A. Aslamiah, "The Relationship Between Transformational Leadership and Work Motivation with The Teacher's Performance of Public Elementary School in South Banjarmasin District, Indonesia," European Journal of Education Studies, vol. 5, no. 7, 2018. doi: http://dx.doi.org/10.46827/ejes.v0i0.2103

N. Utaberta, N. F. M. Sauffie, C. S. Yee and N. Asif, "Urban Mosques Among High-Rise: The Issue of Parking Efficiency Within Compact Urban Settings," Journal of Design+ Built, vol. 11, no. 1, 2018

M. Y. Yaacob, "A research on the effectiveness of maintenance management for toilet of mosque in Selangor," 2009.

H. Abu Tariah, N. Ghasham, M. Alolayan, B. Alahmadi, and A. Alqarni, "Wheelchair accessibility of mosques in Riyadh," Work, vol. 60, no. 3, pp. 385–391, Jul. 2018, doi: https://doi.org/10.3233/wor-182758

F. N. Rusli and M. A. O. O. Mydin, "Making Mosques Physically & Socially Accessible: Lack of Facilities for People with Disabilities," Analele Universitatii' Eftimie Murgu', vol. 25, no. 1, 2018

A. G. Persada and S. Achiria, "Pemberdayaan UKM Jamaah Masjid berbasis Digital Marketing di Desa Tlogoadi Kecamatan Mlati Kabupaten Sleman," Yumary: Jurnal Pengabdian Kepada Masyarakat, vol. 3, no. 1, pp. 1–11, July 2022. doi: https://doi.org/10.35912/jpm.v3i1.1082.

M. H. A. Karim, R. Ahmad, & N. A. Zainol, “Differences in hotel attributes: Islamic hotel and Sharia compliant hotel in Malaysia”, Journal of Global Business and Social Entrepreneurship (GBSE), vol. 1, issue 2, pp. 157–169, 2017

H. J. S. Haraty and N. Utaberta, "Cleanliness Inspection of the Ablution Spaces of the Federal Territory Mosque," Planning Malaysia, vol. 17, Sep. 2019, doi: https://doi.org/10.21837/pm.v17i10.624.

N. R. Syamsiyah, A. Dharoko and S. S. Utami, "Mixed Method Approach towards Acoustic Research on the Grand Mosque of Yogyakarta," In International Seminar in Architecture and Planning "Evolution of Research Method", May 2016.




DOI: https://doi.org/10.18860/jia.v7i4.21374

Refbacks

  • There are currently no refbacks.