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Vol 3, No 3 (2019) The effect of core and peripheral quality of satisfaction and loyalty of moderated patients by switching cost Abstract  PDF
Mesra Surya Ariefin, Andarwati Andarwati, Djumilah Hadiwidjojo
 
Vol 3, No 2 (2019) Effect of service quality against visitor loyalty through visitor satisfaction Abstract  PDF
Firman Hidayat, Nur Asnawi
 
Vol 2, No 2 (2018) The influence of brand experience and service quality to customer loyalty mediated by customer satisfaction in Starbucks coffee Malang Abstract  PDF
Aldeline Nolita Devia, Siti Aisjah, Astrid Puspaningrum
 
Vol 3, No 3 (2019) The role of customer satisfaction on the effect of service quality and corporate image on customer loyalty Abstract  PDF
Nurifatul Cholisati, Eka Siti Maesaroh, Fatchur Rohman, Astrid Puspaningrum
 
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