PENGARUH PENERAPAN PRAKTIK TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KUALITAS (Studi Persepsi Karyawan Pada PT. Sermani Steel Makassar)

Abstract

The purpose of this research was to test and analyze the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management to quality performance at Sermani  Steel in Makassar. The population were 300 employees and the sample were chosen 150 employees as respondents. Sample technique which used was simple random sampling. Method of analysis which use both descriptive statistic and Structural Equation Modelling (SEM). Data processing uses two statistic tools i.e : SPSS for windows and AMOS 4.01. The finding of research indicate that : TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on quality performance. Leadership has dominant effect on quality performance (Critical ratio = 7,860 > t-table = 1,960; and probability = 0,000 < α = 0,05)