PENGARUH KEPEMIMPINAN DAN KINERJA DOSEN TERHADAP MUTU PELAYANAN DI POLITEKNIK NEGERI BATAM

Abstract

In general education at the college level to prioritize quality of service as the primary goal, because
the quality of service quality is a major factor to demonstrate the performance of the organization will be the
desire and commitment of stakeholders. This study aims to analyze the influence of leadership on employee
performance and its effect on the quality of service. Object of this study is its staff Polytechnic Batam, Riau
Island. The samples were 50 employees lecturer. Data were collected using a questionnaire. The findings of
this study indicate that the value of R square is 0.681. Shows the value of effective leadership and faculty
performance is quite good, will raise the quality of service at the Polytechnic of 68.1%. Subsequent research
findings employee performance variables lecturer dominant influence on the quality of service quality in
Batam Polytechnic of 55.9%