Public-Service Efficiency Based on Qlue in Jakarta Smart City Development

Yusuf Ardianto, Chaikal Nuryakin

Abstract


The purpose of this study is to acknowledge the efficiency level of QLUE application as public-service tool and also as part of Jakarta Smart City development during 2016-2017. The research method was done by applying quantitative approach through descriptive-statistical analysis technique and Data Envelopment Analysis (DEA). The results of the study indicate that Jakarta Smart City development based on information technology, could solve the issues faced by the community and improve public-service. QLUE is one of the application that is being utilized by Jakarta Smart City in receiving reports or people complaints to improve the quality of public-service. Performance efficiency of QLUE in DKI Jakarta showed that the result is still inefficient yet. The whole areas of DKI Jakarta, there were only 74 urban-villages (Kelurahan) shown to be efficient in the performance of public-service based on QLUE during year 2016-2017.


Keywords


Public-Services; QLUE; DEA Analysis; Jakarta Smart City

Full Text:

PDF

References


Afonso, Antonio., Carla Scaglioni. (2005). Public Services Efficiency Provision in Italian Regions: A Non Parametric Analysis. ISEG-UTL Economics Working Paper No. 2/2005/DE/CISEP, 1-25

Bush, Peter Andre., Helle Z., H., Oysen Saebo. (2018). Opportunitiees and Challenges of Digitized Discretionary practices: a public service worker perspective. Government Information Quartely, 2, 547-556

Constantini, Valeria., Paolo Liberati. (2014). Technology Transfer, Institutions and Development. Technological Forecasting dan Social Change, 88, 26-48

Diaz-Dias, R., Munoz, L., Perez, G. D. (2017). Business model analisis of public services operating in the smart city ecosystem: The Case of SmartSantander. Future Generation Computer System, 76, 198-214

Fath-allah, A., et.al. (2014). E-government Maturity Models: A Comparative Study. International Journal of Software Engineering and Application, 5(3), 71-91

Fitriani, Widia Resti., Ikut Tri Handoyo., Puji Rahayu., Dana Indra Sensue. (2016). Intention to use Smart City System Based on Social Theory. Procedia of ICACSIS 16, 181-188

Govlab. (2016). Jakarta’s Smart City Vision: A Megacity On A Mission. Delloitte: Singapore

Graham, Stepen. (2002). Bridging Urban Digital Divides? Urban Polarization and Information and Communications Technologies (ICTs). Urban studies, 39(1), 33-56

Hartley, J., Donaldson, C., Skelcher, C., & Wallace, M. (2008). Managing to improve public services. Cambridge: Cambridge University Press.

Kamal, M., Vishanh, W., & Zahir, I. (2010). Attitudinal and Behavioural Determinants Influencing Decision Makers When Adopting Integration Technologies in Local Government. Proceedings of the 43rd Hawaii International Conference on System Sciences (pp. 1-12). IEEE.

Kummitha, Rama Krishna Reddy., Nathalie Crutzen. (2017). How Do We understand Smart Cities? An Evolutionary Perspective. Cities, 67, 43-52

Oostveen, A dan Basselar, P.V. (2004). From Small Scale to Large Scale User Participation: A Case Study of Participatory Design in E-government System. Proceedings of The 8th Conference on Participatory Design

Putri, Dinitia Adriana, Maharani Karlina CH, Jimmi Tanaya, Michael Canares. (2017). How Do Citizens Benefit From A Smart City? A Case Study of Jakarta Indonesia. A Research Paper. Woshington DC: World Wide Web Foundation

Rahmawati, Restu., Firman. (2017). Analisis implementasi Kebijakan Aplikasi QLUE di Wilayah Jakarta Utara. Sosial Politik Humaniora, 5(2), 386-404

Rondo-Brovetto P., Saliterer, I. (2007). Comparing Regions, Cities, and Communities: Local Government Benchmarking as an Instrument for Improving Performance and Competitiveness. The Inovation Journal: The Public Sector Innovation Journal, 12(3).

Shareef, M,A., Dwivedi, Y.K., Kumar, V., Kumar, U. (2016). Reformation of Public Service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel. Computers in Human Behavior, 61, 255-270

Yeh, Hsiaoping. (2017). The Effect of Successful ITC-Based Smart City services: From Citizens Perspektives. Government Information Quarterly, 34, 556-565

Ziadi, Ahmad Rizka. Supriyono, Bambang. Wijaya, Andy Fefta. (2016). The Effectiveness Of Information System In Public Complaint Service: An Implementation Of E-Government Based On Jakarta Smart City Applications. International Journal of Management and Administrative Sciences (IJMAS)




DOI: https://doi.org/10.18860/mec-j.v5i3.11820

Refbacks



Bookmark and Share


Copyright (c) 2021 MEC-J (Management and Economics Journal)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Editorial Office:
Faculty of Economics,
State Islamic University of Maulana Malik Ibrahim Malang
Gajayana Street 50, Malang-East Java, Indonesia 65144
Phone (+62) 341 558881, Facsimile (+62) 341 558881
e-mail: mecjournal@uin-malang.ac.id

 

 

P-ISSN 2599-3402
E-ISSN 2598-9537

Lisensi Creative Commons

MEC-J is licensed under CC-BY-SA
© All rights reserved 2017.

 

MEC-J INDEXED IN:  

                                  

Member of:

 

View My Stats