PENGUKURAN KINERJA SDM METODE HUMAN RESOURCES SCORECARD SEBAGAI UPAYA OPTIMALISASI KINERJA ORGANISASI

Abstract

KSP Sejahtera Jatim is one of the cooperatives engaged in saving and loan. As a factor determines
the attainment of the objectives of the company is employee performance. During this time, KSP Sejahtera
Jatim has being improved the quality of human resources, only measuring soft skill employee performance and
subjectively. The Company has never made the measurement of employee performance as a whole so it is
unknown any factors have not been identified and has not been achieved in forming the better quality of
employee performance. Human Resources Scorecard is a performance measurement system of human resource
that linked person-strategy-performance to produce a superior company. Human Resources Scorecard describes
vision, mission, and human resources strategy into action a measurable contribution. The measurement of
human resources performance considering business units from four perspectives are financial perspective,
customer perspective, internal business process perspective, learning and growth perspective. Each perspective
within Scorecard Human resources method is applied by Analytical Hierarchy process method.